Terms & Conditions

Orders & Delivery

Orders placed via the website can only be delivered to addresses in the UK.
If you are interested in purchasing from elsewhere, get in touch via the online contact form (or send an email to sales@colombierwines.co.uk) and our Sales Director will look into a quote for shipping and get back to you as soon as possible.

We will not sell or deliver alcohol to anyone who is, or appears to be under the age of 18.

By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.

We reserve the right not to accept any order.

The placing of an order anywhere on our website does not constitute a contract, which is made only when we accept your order and process payment.

Please note: We have a  minimum order value of £100 (ex. VAT).

Delivery Scheduale and Time Frame

Any order received will be delivered between 2 to 5 working days  

 

 

Delivery Charges: Our delivery charges will vary depending on the number of cases in your order. If you order 5 cases of wine (60 bottles), delivery will be free of charge.

Our current rates of delivery are as follows:
Up to 12 Bottles - £9.00 + VAT.
13 to 24 Bottles - £12.50 + VAT.
25 to 36 Bottles - £16.50 + VAT.
37 to 48 Bottles - £20.50 + VAT.
49 to 59 Bottles - £24.50 + VAT.
*60 Bottles or More - Free of Charge.

*If you are looking to buy more than 5 cases (60 Bottles) - please contact us on 01283 552 552 or via sales@colombierwines.co.uk to discuss your order with one of our wine advisors, and for alternative transport to be arranged.
Our courier will only accept to deliver a maximum of 5 cases; however depending on your location, one of our in-house drivers may be able to deliver the goods themselves, allowing for no restrictions on the maximum number of cases you can order.

To enjoy the highest value for money against delivery costs, we strongly advise that you order in multiples of 12 and receive full cases for the same delivery charge as only a part-filled or smaller case.
Our courier charges us based on the number of parcels they are handling. Therefore, for example, an order of 15 bottles will be handled as one case of 12 bottles plus another separate package of 3 bottles, totalling 2 parcels for our courier to handle thus increasing the cost to the next price band.

If you are outside the UK, please contact us if you are interested in purchasing any of our products, so that our representives can discuss and arrange alternative transport costs for delivery of the goods.

All goods are offered subject to availability. We cannot guarantee the availability of specific vintages.

We can offer wine suggestions to substitute items that are not available. Goods remain the property of Colombier Vins Fins Ltd until payment has been made.

Prices

All prices are shown both exclusive and inclusive of UK VAT.

All prices quoted on this site are correct at the time of publication, however, our prices are regularly reviewed and are subject to change without notice.

Special Conditions

You should inspect all goods at the time of collection or delivery and notify us within five days of any missing or faulty items. After five days you will be deemed to have accepted the goods and no returns will be accepted thereafter. 

Order Cancellation Policy 

If you decide you'd like to cancel your order after you've placed it, just email us.

Refund Policy 

 A full refund of the purchase price of the wines will be given on receipt of formal notification in writing of cancellation of the order. 

Disclaimer

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage , or any loss or damage whatsoever arising from the loss of data or profits arising out of, or in connection with the use of this website. Through this website you are able to link to other websites which are not under the control of Colombier Wines. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Colombier Wines takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

Phone Calls

Our phone calls are recorded to allow staff to listen back to wine orders if necessary. All recording's will be paused whenever payment details are being given over the phone.